Last updated: 3 September 2026
Aloaq respects the privacy of people and businesses that use its services.
This Privacy Policy explains how Aloaq (“Aloaq”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you use aloaq.com or related Aloaq services and features (together, the “Service”).
This Privacy Policy should be read together with the Aloaq Terms of Use and Marketplace Terms.
We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to Aloaq.
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
Business information may also be personal information where it identifies an individual, such as a sole trader, business owner, employee or contact person.
The information Aloaq collects depends on how you use the Service.
Account information
When you create or manage an Aloaq account, we may collect information such as:
Authentication information may be handled by Aloaq or a service provider used to provide secure account access.
Businesses using Aloaq may provide information such as:
Some of this information is intended to be public.
If you choose to publish information on a public business profile, product page or catalogue, that information may be viewed by other people without an Aloaq account.
Public information may also be shared by Users, appear in search results or be cached by third-party search engines or services.
Do not publish personal information that you do not want publicly available.
When Sellers create products, services or catalogues, Aloaq may store information such as:
Most product and catalogue information is business information rather than personal information.
However, it may become personal information if it identifies an individual.
When a Buyer uses Aloaq, we may collect information the Buyer provides when using features such as:
Depending on the feature, this may include:
We collect only the information reasonably required to provide the relevant feature.
Where a Buyer submits an Order through Aloaq, information necessary to process the request may be shared with the relevant Seller.
For example, a Seller may receive information necessary to:
Where a Seller offers delivery, the Seller may need the Buyer’s name, contact details, delivery address and delivery instructions.
This information is provided to the Seller for the purpose of dealing with the Buyer’s Order.
Sellers are responsible for handling personal information they receive in accordance with applicable privacy and other laws.
Aloaq should not be used to request or exchange personal information that is unnecessary for the transaction.
Aloaq does not currently process payment card details for purchases between Buyers and Sellers.
Buyers should not send credit card numbers, banking passwords or other sensitive payment credentials through Aloaq messages.
Where payment is made directly to a Seller or through another payment service, the relevant Seller or payment provider may collect and process the payment information under its own privacy practices.
If Aloaq introduces payment-processing functionality in the future, this Privacy Policy and any relevant notices will be updated as necessary before or when that functionality is introduced.
Where Aloaq provides messaging, enquiries, quotations or similar communication features, Aloaq may store:
Messages are intended to be accessible to the Users involved in the conversation.
Aloaq may access or review messages where reasonably necessary to:
Do not use Aloaq messages to send unnecessary sensitive or confidential information.
Aloaq may use location information to help Users discover nearby businesses, display business locations, arrange pickup or assist with delivery.
Location information may come from:
Where Aloaq asks for access to your device location, you may choose whether to allow that access.
Your browser or device may allow you to withdraw location permission later.
Aloaq does not require Users to provide precise device location merely to browse public information where that information can be provided without it.
Aloaq may provide artificial-intelligence-assisted features, including features that help with:
When you use an AI-assisted feature, the information required to perform that request may be processed by a third-party AI service provider used by Aloaq.
Depending on the feature, this information may include:
Do not submit personal, confidential or sensitive information to an AI feature unless it is reasonably necessary for the feature you are using.
AI-generated information may be inaccurate. Users should review AI-generated content before publishing or relying on it.
When you access Aloaq, the technical systems used to operate the Service may automatically process information such as:
This information may be used to:
Some Aloaq features may use business information obtained from publicly available sources, maps or business-data sources.
This may include information such as:
Where this information identifies an individual, Aloaq will handle it as personal information where required by applicable law.
A business may contact Aloaq if it believes information displayed about it is incorrect.
Contact: support@aloaq.com
Where Aloaq provides a business verification or business-claim feature, we may ask a User to provide information reasonably necessary to establish that they are authorised to represent the relevant business.
This information may include business or contact information and evidence submitted by the User.
Any verification information collected will be used for purposes associated with reviewing the relevant request, preventing impersonation and protecting the integrity of Aloaq.
Users should not provide more personal information than reasonably necessary.
Aloaq is not designed to routinely collect sensitive personal information such as:
Please do not submit sensitive personal information unless Aloaq specifically requests information for a legitimate reason and it is appropriate to provide it.
Aloaq may collect information:
Directly from you
For example, when you:
Automatically
Some technical information is generated when you interact with Aloaq.
From other Users
For example, another User may send Aloaq an Order, enquiry, message or complaint that contains information relating to you.
From public sources
Where a feature uses publicly available business or map information, Aloaq may receive information from those sources.
Aloaq may use personal information where reasonably necessary to:
Aloaq will not use personal information for a materially unrelated purpose where applicable law requires consent or another legal basis.
Aloaq does not sell personal information.
Personal information may be disclosed where reasonably necessary to operate Aloaq.
Buyers and Sellers
Information may be shared between Buyers and Sellers where necessary for enquiries, messages, Orders, pickup or delivery.
For example, information submitted with an Order may be provided to the Seller receiving the Order.
Service providers
Aloaq may use service providers to perform technical functions necessary to operate the Service.
Depending on the services used, these may include providers of:
Service providers may process information only to the extent necessary for the services they provide to Aloaq, subject to applicable arrangements and law.
Legal requirements
Aloaq may disclose information where reasonably necessary or required to:
Some technology providers used to operate online services may process or store information outside Australia.
As a result, personal information handled through Aloaq may in some circumstances be processed in countries outside Australia.
The location can depend on the infrastructure and services used for a particular Aloaq feature.
Where Australian privacy law requires Aloaq to take particular steps regarding overseas disclosure or processing, Aloaq will take the steps reasonably required in the circumstances.
Where it is required and practicable to identify particular overseas locations, Aloaq will provide or update that information as appropriate.
It is important to understand the difference between information intended to be public and information intended to remain private within the Service.
Public information
Information deliberately published on:
may be visible to anyone.
Non-public information
Information contained in account settings, private messages, enquiries and Orders is not intended to be published publicly.
However, it may be available to the relevant recipient and to Aloaq or its service providers where necessary to provide and secure the Service.
Where Aloaq allows public catalogues, products or business information to be browsed without an account, you may browse those areas without creating an Aloaq account.
Technical information associated with the device or connection may still be processed as part of normal website operation and security.
Some features cannot reasonably be provided anonymously.
For example, Aloaq may need identifying or contact information to create an account, send an enquiry, communicate with a Seller or submit an Order.
Aloaq may send communications necessary to provide the Service, such as:
These are service communications rather than promotional marketing.
If Aloaq sends optional promotional or marketing communications, Users will be provided with an appropriate way to unsubscribe or opt out where required by law.
Opting out of marketing does not prevent Aloaq from sending communications reasonably necessary to operate an account or provide a requested service.
Aloaq does not sell Users’ contact information for third-party marketing.
Aloaq takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
The safeguards used may depend on the type of information and the systems used to provide the Service.
No internet service, database or transmission method can be guaranteed to be completely secure.
Users also have an important role in protecting their accounts.
You should:
Security concerns can be reported to support@aloaq.com.
Aloaq retains personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate operational requirements, or where retention is required or permitted by law.
The appropriate period may vary depending on the type of information.
For example, Aloaq may need to retain information for purposes including:
When information is no longer reasonably required, Aloaq may delete or de-identify it where appropriate.
Deletion from active systems may not immediately remove information from all technical backups.
Users may stop using Aloaq at any time.
Where account deletion or deactivation controls are available, Users may use those controls.
You can also contact support@aloaq.com to request assistance relating to your account or personal information.
Deleting an account may not immediately delete every record.
Aloaq may retain information where reasonably required for:
Public information copied, downloaded, indexed, cached or shared by third parties before deletion may remain outside Aloaq’s control.
You may request access to personal information Aloaq holds about you.
Where available, some information can be reviewed directly through your account.
For other requests, contact support@aloaq.com.
We may need to confirm that the request relates to you before providing access.
Access may be limited where applicable law permits or requires us to refuse access.
You should keep account and business information accurate and current.
Where Aloaq allows information to be edited through your account, you can update it directly.
If you cannot correct information yourself, contact support@aloaq.com and explain what information you believe is incorrect.
We may take reasonable steps to verify the requested correction.
If you believe Aloaq has mishandled your personal information, please contact support@aloaq.com.
Please provide enough information for us to understand the issue.
Aloaq will review privacy complaints and take reasonable steps to investigate and respond.
Where the Privacy Act applies to the relevant matter, you may also have rights to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Aloaq takes privacy and security incidents seriously.
If Aloaq becomes aware of unauthorised access, disclosure or loss of personal information, we may investigate the incident and take appropriate steps to reduce potential harm.
Where the Notifiable Data Breaches scheme or another applicable law requires notification, Aloaq will comply with applicable notification obligations.
Aloaq may use automated technology to assist with functions such as:
These tools assist with operating Aloaq.
Aloaq does not currently represent these automated tools as making legal, financial, employment, credit or other decisions that determine a person’s legal rights or obligations.
If the way Aloaq uses automated decision-making materially changes, this Privacy Policy will be updated where required.
Aloaq may contain links to websites, stores or services operated by third parties.
Aloaq does not control the privacy practices of independent third parties.
When you leave Aloaq or provide information directly to another service, you should review that service’s privacy policy.
Sellers may receive personal information from Buyers through Aloaq for purposes such as:
Sellers must only use that information for legitimate purposes and in accordance with applicable law.
Sellers must not use Buyer information obtained through Aloaq for:
A Seller’s own privacy obligations remain the Seller’s responsibility.
Aloaq may update this Privacy Policy when its services, technology, information-handling practices or legal obligations change.
The latest version will be published through Aloaq with an updated “Last updated” date.
Where applicable law requires additional notice or consent for a material change, Aloaq will provide that notice or seek consent.
For all privacy questions, access or correction requests, account matters, complaints, security concerns or other enquiries, contact support@aloaq.com.
Website: aloaq.com
Aloaq aims to collect only information that is reasonably useful for providing and protecting the Service.
Aloaq does not sell personal information.
Information provided for Orders, enquiries, pickup or delivery is used to facilitate the relevant interaction between Users and to operate Aloaq.
Public business and catalogue information should be treated as public. Private account, message and Order information is not intended to be publicly displayed.
Users should avoid providing unnecessary sensitive information through Aloaq.